Support

If you have any questions, please email us or use our live chat and we’ll respond as soon as we can.

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FAQ

Can I try RankCaddy for free?

You can try RankCaddy for free on the 250 and 500 keyword packages. You’ll get 14 days free. You will need to enter your card details but you will not be charged until your 14 days are up and you can cancel at any time.

Is RankCaddy easy to use?

It’s all very straightforward once you know your way around. If you need any help, there’s a quick demo here, and a playlist of instructional videos here.

Can I upgrade or downgrade at any time?

Absolutely. You can increase or decrease your keyword limits whenever you want.

Can I cancel at any time?

Of course, you just need to cancel your subscription within your profile. Your subscription will then end on your next renewal date.

What type of payments do you accept?

We use Stripe for payments and accept most credit and debit cards.

What if I only track keyword weekly or monthly?

We always recommend tracking keywords daily but if you wish to track weekly or monthly instead that’s no problem. Just select a keyword package from the pricing page or the subscriptions area of the app and you’ll see what that equates to in weekly or monthly keywords.

Can I migrate from another tool?

You can and it’s easy to do. This video will show you how to import your historic data from another tool. If it seems too much like hard work or you just can’t be bothered to do it yourself, get in touch and we’ll do it for you.

What is Caddy Score?

Average rank has its place but it also has its flaws. Let’s say you have a keyword ranking 10th and it jumps to position 1. The average rank is going to change by the same amount whether that keyword has a search volume of 10 or 10,000. Caddy Score is RankCaddy’s own calculation that takes search volume into account, so it’s a much more accurate reflection of your site’s performance.

Do I need to connect Google Analytics and Search Console?

If you want to use Data Dive, then yes. But these integrations are not required for rank tracking and other features within RankCaddy.

I use GA4. Does Data Dive work with that?

We are currently working on the integration with GA4. The API is completely different so it’s a whole new learning curve. We’re also looking to bring some new features that will make data from GA4 easier to view (not the easiest to use, is it?) so watch this space.

Do I need RankCaddy?

Need is a strong word but we’ve tried to create something more affordable, more useful and more actionable than the other tools out there. And we’re planning on adding a lot more features soon too, so it’s only going to get better!